Globe Group moves to replicate fintech success, solving PH biggest problems with digital technology
Leading digital solutions platform Globe Group is out to
repeat the success of its fintech arm GCash, currently the No. 1 finance super
app in the country and the only double unicorn.
Ernest Cu, President and CEO of the Globe Group, said the
company’s pivot into a full-fledged techco aims to provide disruptive solutions
to problems that Filipinos confront day-to-day.
Speaking about the rise of GCash, Cu said: “We want to
repeat that again. We look at areas where there’s a large problem to solve.
It’s gotta be large because it’s got to move our needle, right?”
“So we look at a lot of nascent areas where problems
continue to be pervasive and no one’s paying attention, no one’s taking the
advantage of building something. If it fits the assets we have, this gives us
what we call unfair advantage, then we go into it,” said Cu on NASDAQ’s Trade
Talks with Jill Malandrino on the sidelines of the 2023 Singapore Fintech
Festival (SFF).
Cu also spoke of the Globe Group’s ethos in a panel
discussion on raising unicorns at SFF, sharing his vision of making the company
responsive to the country’s problems.
In its beginnings as a core telco business, Globe solved
Filipinos’ communication problems. With its solid connectivity infrastructure
as foundation– its “unfair advantage”– the Globe Group has been casting a
wider and wider net.
Today, beyond fintech, the Globe Group provides digital
solutions in the areas of healthtech, adtech, edutech, climate tech, shared
services, investments and entertainment.
It’s all about being responsive to customers’ evolving
needs, much like how Cu practices to be responsive real-time to every message
that comes his way.
“My responsiveness is almost real time. If I respond almost
24/7, there’s no reason you shouldn’t respond to me. In a way that reflects how
your responsiveness is to customers right?” he said.
"At the end of the day, the Globe Group is a consumer
service company. We are here to serve our consumers, whether it’s
telecommunications, whether it’s healthcare, or whether it’s fintech. We want
to instill that notion of responsiveness among our people, and I guess for me
it starts at the top,” he added.
To learn more about Globe, visit globe.com.ph.
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