Globe partners with GMS to transform enterprise customer experience with AI-powered solutions

Globe, a leading digital solutions platform in the Philippines, has entered into a strategic partnership with AI-driven communications solutions partner GMS to revolutionize the landscape of customer experience for enterprises across the country through state-of-the-art communications solutions powered by Artificial Intelligence (AI). Globe and GMS are committed to enhancing the experience for enterprise customers by offering a comprehensive omni-channel campaign suite. This includes the deployment of conversational AI tools like chatbots to facilitate initial interactions, and leveraging GenAI for content creation, analysis, and insights. These technologies empower organizations to enhance customer engagement, operational efficiency, data-driven decision-making, and cost reduction. With the offerings, Globe expects a significant boost in customer satisfaction, trust and loyalty, ultimately translating into increased revenue. “We’ve had a highly successful collaboration with GMS f...